medium10 pts · first answer countsbusiness-casecost-behaviour

Costs that rise in steps

A support centre needs one supervisor for every 10 agents. You plan to grow from 20 to 21 agents. How should the business case treat supervisor cost?

A.As a variable cost of one tenth of a salary per agentB.As a fixed cost that never changesC.Ignore it, since supervisors are overheadD.As a step cost: agent 21 adds a whole new supervisor

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Costs that rise in steps

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