medium10 pts · first answer countsstakeholder-managementexpectation-management

Setting response expectations

Business users complain the project team "never replies". Questions arrive by email, chat and phone. What helps most?

A.Reply instantly on every channel, all the timeB.Agree one query channel and a stated response timeC.Stop accepting questions during the sprintsD.Ask the users to send far fewer questions

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Setting response expectations

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