medium10 pts · first answer countsincident-responseincident-management

Unsure whether to declare an incident

Error rates for checkout rose from 0.5% to 4% ten minutes ago. The on-call engineer is not sure it is "big enough" to declare an incident. What is the better practice?

A.Declare it now; it is cheap to downgrade later but costly to start lateB.Wait at least an hour to be sure it is not a false alarmC.Only declare it once customers start posting on social mediaD.Fix it alone first, then declare it if the fix fails

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Unsure whether to declare an incident

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