medium10 pts · first answer countsinternal-controlsfraud-riskorder-to-cash

Refunds going to one card

An online retailer finds many customer refunds over six months credited to the same two card numbers, one of which belongs to a customer service agent. What should the key control be?

A.Refunds only to cards that have been used at least twice beforeB.Refunds only to the original payment method, with review of refund patterns by cardC.Allowing agents to refund only during office hoursD.Requiring customers to call back to confirm refunds above ₹1 lakh

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Refunds going to one card

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