medium10 pts · first answer countsai-agentsagents

Routing support tickets

Tickets are about refunds, technical bugs or general questions, and each type needs very different instructions and tools. Which pattern fits?

A.Classify each ticket first, then send it to a prompt built for that typeB.Use one prompt that lists every rule for all three types togetherC.Send every ticket to all three prompts and keep the longest replyD.Let the user pick the right prompt from a list of system prompts

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Routing support tickets

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